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App terms of service

IBE® APP TERMS OF SERVICE

Last updated September 21, 2026

1. AGREEMENT TO THESE TERMS

These terms are a contract between you and Invisible Bead Extensions LLC ("IBE", "we", "us") covering your use of the IBE mobile app.

By creating an account or using the app, you agree to these terms. If you do not agree, do not use the app.

IBE also operates a website and online store at invisiblebeadextensions.com, which has its own terms covering purchases made there. Where the two differ about the app, these terms govern the app.

How we handle your personal information is described in the IBE App Privacy Policy, which forms part of these terms.

2. WHO WE ARE

The app is operated by Invisible Bead Extensions LLC, 440 W St George Blvd, Suite 3, St. George, UT 84770, United States.

Questions, complaints and reports:

Email: support@invisiblebeadextensions.com
Phone: +1 844-294-7928

Or Settings → Help & Support in the app. These terms and the Privacy Policy are also reachable from Settings at any time.

3. WHO CAN USE THE APP

You must be at least 16 years old to create an account and use the app.

The app is intended for professional hair stylists and people training to become one. Some features require an active membership or a completed certification.

You may only use the app where the law allows you to, and you may not use it if you are barred from doing so under applicable law.

4. YOUR ACCOUNT

You sign in with your IBE account, which is managed by Shopify. You are responsible for keeping your sign-in details secure and for everything that happens under your account.

Creating an account does not by itself give you access to courses or the community. Access depends on an active membership, and in some cases on an approved certification application.

Do not share your account, and do not use anyone else's.

Tell us promptly at support@invisiblebeadextensions.com if you believe someone else has used your account.

5. MEMBERSHIPS, COURSES AND ACCESS

Memberships and courses are purchased on our online store, not in the app. The app checks whether your membership is active and unlocks the content that membership includes.

What you get access to, for how long, depends on the membership or course you bought. If your membership lapses or is cancelled, access to the content it unlocked ends.

Purchases, renewals, cancellations and refunds are handled by our store and are governed by the terms of our online store and our return policy. If you have a question about a payment, a renewal or a refund, contact us at support@invisiblebeadextensions.com.

We may change what a membership includes, or retire a course, and will give reasonable notice where a change materially reduces what you have paid for.

6. THE CERTIFICATION APPLICATION

You can apply for IBE certification through the app. Applying is optional and is not required to use the app.

Submitting an application does not guarantee acceptance. Applications are reviewed by IBE, and acceptance is at our discretion.

Information you give us in the application must be accurate and about you.

7. COMMUNITY RULES — ZERO TOLERANCE

The IBE community is a professional space. We have zero tolerance for objectionable content and for abusive behaviour.

You may not post, upload, send or share content that:

  • is abusive, harassing, threatening, bullying or intimidating
  • is hateful, or attacks or demeans a person or group based on race, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, age, disability or any other protected characteristic
  • is sexually explicit, pornographic, or sexualises a minor in any way
  • depicts or promotes violence, self-harm or cruelty
  • is defamatory, deceptive or knowingly false
  • promotes illegal activity, or provides instructions for it
  • infringes anyone's intellectual property, privacy or other rights
  • contains someone else's personal information shared without their consent
  • is spam, an advertisement, a chain message, a pyramid or referral scheme, or unsolicited commercial content
  • contains malware, or attempts to compromise the app or another user
  • impersonates another person, or misrepresents your affiliation with anyone

You also may not harass, stalk, threaten or abuse other members, encourage others to do so, or use the community to recruit members away from IBE for a competing service.

If you break these rules we may remove your content and terminate your account, without notice and without refund. For serious breaches — anything involving a threat to someone's safety, or sexual content involving a minor — we will do so immediately and, where the law requires or permits it, report it to the authorities.

8. REPORTING, MODERATION AND ENFORCEMENT

Reporting. Every post has a report option in its menu. Reports come to our team.

We act on reports within 24 hours, removing content that breaches these terms and, where warranted, removing the person who posted it from the community.

Filtering. Posts and comments are checked automatically against a list of blocked terms before they are published. Content that matches may be refused — we tell you why, so you can edit it and post again — or allowed through and referred to our moderators. Our moderators also review the community themselves.

Blocking. You can block another member from their profile page. Once you do, you will not see their posts or comments. You can unblock them from the same place.

Our discretion. We may remove content, restrict features, suspend an account or close it, with or without notice, where we believe these terms have been breached or where we need to protect our members. We may keep a record of removed content and the account it came from so we can act on repeat behaviour.

We are not obliged to monitor everything posted, and we do not endorse what members post.

9. YOUR CONTENT, AND THE LICENCE YOU GIVE US

You keep ownership of what you post.

By posting content in the app, you grant IBE a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, display, adapt and distribute that content for the purposes of operating, providing and improving the app and the IBE community.

This licence continues after your account closes, for content you posted in the community, so that conversations other members took part in remain intact. When you ask us to close your account we remove your name and personal details from that content — see Section 10 of the Privacy Policy.

You can delete individual posts you have made at any time, from the post's own menu.

You promise that content you post is yours to post, and that it does not infringe anyone else's rights.

10. OUR CONTENT

The courses, videos, written materials, techniques, branding and everything else IBE provides in the app belong to IBE or its licensors and are protected by copyright and other laws.

Your membership gives you a personal, non-transferable, non-exclusive right to view that content in the app for as long as your membership is active. It does not give you the right to download, copy, record, republish, resell, share or teach from it.

This does not restrict you from using the techniques you learn in your own professional work with your own clients. The restriction is on redistributing, republishing or teaching from our course materials themselves.

You may not remove or circumvent any protection on our content, or use automated means to copy it.

11. THINGS YOU MAY NOT DO

Beyond the community rules in Section 7, you may not:

  • use the app for anything unlawful, or in breach of any applicable regulation
  • interfere with the app's operation, security or infrastructure, or attempt to gain unauthorised access to it
  • reverse engineer, decompile or disassemble the app, except where the law expressly permits it
  • scrape, crawl or harvest data from the app
  • use the app to build or train a competing product or service
  • misrepresent your identity, qualifications or certification status

12. ENDING YOUR ACCOUNT

You can close your account by requesting deletion from Settings → Account. We confirm the request on screen and anonymise your information within 30 days. Content you posted in the community remains, with your name removed, as described in Section 9 and in the Privacy Policy.

Closing your account does not automatically cancel a subscription bought on our store. To cancel a subscription, manage it from your account on our online store or contact us at support@invisiblebeadextensions.com.

We can close or suspend your account if you breach these terms, if we are required to by law, or if we stop offering the app. Where we do so because of a breach, you are not entitled to a refund.

Sections 9, 10, 13, 14 and 15 continue to apply after your account ends.

13. DISCLAIMERS AND LIMITATION OF LIABILITY

The app is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise the app will be uninterrupted, error-free, or that it will meet your particular needs.

The app provides professional education. It does not guarantee any outcome — commercial, professional or otherwise — and you remain responsible for your own work, your own clients and your own compliance with the licensing and health-and-safety rules that apply to you.

Content posted by other members is theirs, not ours, and we do not endorse it.

To the fullest extent permitted by law, IBE will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to your use of the app.

To the fullest extent permitted by law, IBE's total liability for all claims arising out of or relating to these terms or the app will not exceed the greater of the amount you paid IBE in the twelve months before the event giving rise to the claim, or one hundred US dollars (US$100).

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, and some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

14. GOVERNING LAW AND DISPUTES

These terms, and your use of the app, are governed by the laws of the State of Utah, without regard to its conflict of law principles.

Talk to us first. If you have a dispute with us, contact us at support@invisiblebeadextensions.com and we will try to resolve it informally. Both of us agree to attempt this for at least 90 days before starting formal proceedings.

If we cannot resolve a dispute informally, it will be brought in the state or federal courts located in the State of Utah, and you and IBE each consent to the jurisdiction of those courts.

15. APPLE-SPECIFIC TERMS

These terms apply to the version of the app you obtained from the Apple App Store.

  • These terms are between you and IBE only, not with Apple. IBE, not Apple, is responsible for the app and its content.
  • Your licence to use the app is a non-transferable licence to use it on an Apple-branded device you own or control, as permitted by the App Store Terms of Service.
  • Apple has no obligation to provide any maintenance or support for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation of any kind in relation to the app.
  • IBE, not Apple, is responsible for any claims relating to the app — including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or privacy law.
  • IBE, not Apple, is responsible for investigating and resolving any third-party claim that the app infringes that party's intellectual property rights.
  • You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
  • You must comply with any applicable third-party terms of agreement when using the app.
  • Apple and its subsidiaries are third-party beneficiaries of these terms, and on your acceptance Apple will have the right to enforce them against you.
  • Questions, complaints and claims about the app should go to Invisible Bead Extensions LLC, 440 W St George Blvd, Suite 3, St. George, UT 84770, United States — support@invisiblebeadextensions.com, +1 844-294-7928.

16. CHANGES TO THESE TERMS

We may update these terms. When a change is material we will let you know in the app or by email before it takes effect, and will update the date below. Continuing to use the app after a change takes effect means you accept the updated terms.

Effective date: September 21, 2026
Last updated: September 21, 2026

17. GENERAL

If any part of these terms is found unenforceable, the rest continues to apply.

If we do not enforce a right immediately, that is not a waiver of it.

You may not transfer your rights under these terms. We may transfer ours in connection with a merger, acquisition or sale of assets.

These terms, together with the Privacy Policy, are the entire agreement between you and IBE about the app.